This Refund and Return Policy explains how returns and refunds are handled at Nave Book.
This policy is publicly available through the website footer and can be reviewed at any time without creating an account, logging in, or providing personal information.
1. Return Time Frame
Return requests for eligible physical items must be submitted within 30 calendar days of the delivery date.
Requests made after this period will not be accepted.
2. Return Method
All returns are handled by mail only.
Customers must contact our support team before sending any item back to request authorization and receive return instructions.
Returns sent without prior approval may be refused.
3. Eligible Returns
Most physical items may be returned for reasons such as buyer’s remorse, provided that all of the following conditions are met:
- The item is unused
- The item is undamaged
- The item is returned in its original condition
- The item is returned in its original packaging
Items showing signs of use, writing, markings, damage, or alteration are not eligible for a refund.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Final-sale items, if clearly identified at the time of purchase
- Items returned after the 30-day return window
- Items not returned in original condition
5. Return Shipping Costs
- If the return is due to our error, such as receiving an incorrect or damaged item, Nave Book will cover the return shipping cost.
- If the return is for personal reasons or buyer’s remorse, the customer is responsible for return shipping.
- No restocking fees are charged unless clearly stated at the time of purchase.
6. Refund Processing Time
Once a return is received and inspected:
- Approved refunds are issued to the original payment method
- Refunds are processed within 3 business days
- Processing times may vary depending on the payment provider
Shipping fees, if any, are non-refundable unless the return is due to our error.
7. Damaged or Incorrect Items
If an item arrives damaged or incorrect, customers must notify us within 7 calendar days of delivery.
After review, we will offer a replacement or a refund at no additional cost.
8. How to Request a Return
To request a return, please contact our support team using the contact information listed on our website and include:
- Your order number
- The reason for the return
Return instructions will be provided after review.
Nave Book
Email: [email protected]
Phone: +1 (520) 860-3972
Hours: 9 a.m.-5 p.m. MST, Monday-Friday
Address: 2949 N 31st Ave, Phoenix, AZ 85017