We want your experience with Nave Book to be straightforward and fair. If something isn’t right with your order, please contact us and we’ll help resolve it.
1. Return Window
You may request a return or exchange within 30 days of receiving your order.
2. Eligible Returns
Most physical items, including paperbacks and study supplies, may be returned if they are:
- Unused
- Undamaged
- In original packaging
Items showing signs of use, markings, or wear may not qualify for a refund.
Ebooks: Because ebooks are delivered digitally, they cannot be returned. If there is a file issue, delivery error, or incorrect edition, please contact us for assistance.
3. Return Shipping Costs
- If the return is due to our error, we will cover return shipping.
- If the return is due to customer preference or a non-product issue, the customer is responsible for return shipping.
4. How to Start a Return
Please contact us at [email protected] before sending any items back.
Return instructions will be provided after review.
5. Refund Timing
Approved refunds are issued to the original payment method within 3 business days after returned items are received and inspected.
6. Non-Returnable Items
- Ebooks and digital downloads
- Final-sale items
- Items not in original condition
7. Damaged or Incorrect Items
If an item arrives damaged or incorrect, contact us within 7 business days with your order details. A replacement or refund will be arranged at no cost to you.
Nave Book
Email: [email protected]
Phone: +1 (520) 860-3972
Hours: 9 a.m.-5 p.m. MST, Monday-Friday
Address: 2949 N 31st Ave, Phoenix, AZ 85017