At Nave Book, your satisfaction matters. We understand that plans can change or a book might not be the right fit — that’s why we offer a clear, hassle-free return policy.
1. Return Window
You may return eligible items within 30 calendar days of receiving your order.
No questions asked.
2. Eligibility Criteria
To qualify for a return, the item must:
- Be unused and in resalable condition
- Include the original packaging
Note: Digital textbooks are non-returnable once downloaded or accessed.
3. Return Process
Please contact us at [email protected] before returning any items.
We’ll provide return instructions and authorization.
Unauthorized returns may not be accepted or refunded.
4. Return Shipping Costs
- If the return is due to our error (e.g., wrong or damaged item), we’ll cover the shipping cost.
- If the return is for personal reasons (e.g., ordered the wrong book, no longer needed), you’ll be responsible for return shipping.
5. Refunds
Once we receive and inspect your return, we’ll issue your refund within 3 business days to your original payment method.
6. Exchanges
Need a different book? You may request an exchange within 30 days of receiving your order.
Just contact us — we’ll guide you through the process.
Questions?
We’re always happy to help:
Email: [email protected]